AWWA Utility Benchmarking

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Improve Your Utility's Performance
Benchmarking through the AWWA program allows you to help your utility:

- Understand its performance relative to the industry

- Identify areas for improvement or investment

- Track performance against strategic goals

- Establish realistic goals and create action plans

- Facilitate customer and stakeholder conversations

As a thank you for your contribution, all participants will receive a customized performance report and a 30% discount on the publication (that's a 60% discount for members!)
Participate by submitting 2021 utility performance data. All utilities must submit their data by April 1, 2022
Are you new to the benchmarking program?
Have you previously participated?
Key Performance Indicators
The AWWA Benchmarking Program collects data across 58 key performance indicators. These indicators are a ready-made set of metrics with detailed definitions and calculations that utilities can easily and appropriately apply to their business functions and processes.
If you work for a water, wastewater, or combined utility that may be interested in participating in future benchmarking efforts, please contact AWWA at for questions on the AWWA Utility Benchmarking Program.

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