Director, Water & Wastewater Operations

City of Hamilton

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  • Location: City of Hamilton
  • Date Posted: 2022-09-22
  • Close Date: 2022-10-19

Job Description

Reporting to the Director, Hamilton Water, the Director, Water & Wastewater Operations assumes lead accountability and responsibility for the operational, maintenance, and customer facing programs across the City’s water, wastewater and stormwater portfolios. This includes direct oversight of the Operations Group consisting of the Customer Service & Community Outreach Section, the Plant Operations Section, the Plant Maintenance & Technical Services Section, and the Water Distribution and Wastewater Collection Section. Accountable for ensuring that the Operations Group programs are delivered in accordance with City, Provincial and Federal guidelines, policies and regulations, with minimal disruption to the public and in the most effective and efficient manner consistent with the City of Hamilton Mission and Vision. Accountable for establishing and achieving departmental/divisional goals and objectives through the effective and efficient use of financial and staff resources. Uses a "best practices” approach in developing and delivering quality services in a timely and cost-effective manner. Instils a customer service and value for service focus in the Group. Evaluates and reports on the Operations Group service, financial, administrative regulatory and staff performance against internal and external benchmarks. Designs and implements strategies to improve effectiveness and efficiency. Sets above average standards and leads by example.