Reporting to the Manager, Compliance and Operational Support, the Technical Analyst, Compliance and Operational Support is responsible for supporting the delivery of operational and minor capital projects, maintenance initiatives, regulatory compliance activities, data analytics, customer service quality assurance, and development activities. This position provides technical expertise, advice, assistance and guidance with respect to water, wastewater, and stormwater regulatory compliance and ensures the appropriate review of development applications, billing matters, water metering inquiries, customer support escalations, and by-law processes. The Technical Analyst, Compliance and Operational Support is required to liaise within the department and interdepartmentally as well as with external Consultants, Contractors, and agencies, and is responsible for performing data analytics and quality control checks, providing end user software support and training, and assisting with associated reporting, customer service, and process improvements.
