Operations Director

Join us at InnServices as a Director of Operations! Apply here: https://innservices.bamboohr.com/careers/38 

About Us

Located in Innisfil, InnServices is an award-winning, progressive organization that delivers the highest quality water and wastewater services to Innisfil and other municipalities. We serve over 13,000 households or residences and have over $1.48 billion in infrastructure. InnServices operates facilities 24 hours a day, 365 days a year.

Our Mission: To provide safe, reliable, and cost-efficient water and wastewater services, through innovation, that are valued by our communities. To foster an inclusive, supportive, family-oriented utility that values our employees and our communities.

Our Vision: To be Canada’s most innovative water and wastewater utilities.

Our Values:

• Safety
• Quality & Reliability
• Innovation & Efficiency
• Fiscal Prudence
• Supportive & Respectful Culture
• Community Leadership & Presence

Why work for InnServices?

• Excellent health and dental benefits
• A great pension plan
• Employee Assistance Program for mental health & wellbeing

The Opportunity

The Director of Operations is responsible for the strategic, operational, and financial management of InnServices’ Operations Division, including the delivery of water treatment and distribution and wastewater collection and treatment services. Reporting to the CEO, the role provides leadership and oversight to the Manager of Water and Wastewater Operations and ensures that all operations are conducted in compliance with corporate policies, regulatory requirements, and public health and safety standards. The Director fosters a culture of accountability, safety, and continuous improvement, while supporting the achievement of corporate objectives and advancing long-term operational sustainability.

Responsibilities include, but are not limited to:

Strategic Leadership & Governance:

• Provides strategic, operational leadership for InnServices’ Operations Department, including water treatment, water distribution, wastewater treatment, and wastewater collection, and has overall decision-making authority for the corporation in relation to the areas of responsibility.
• Provides strategic oversight for Operations functions, ensuring alignment with InnServices’ corporate objectives and regulatory requirements.
• Contribute to the development of corporate strategic plans and lead implementation of operational initiatives to ensure alignment with InnServices’ goals and objectives.
• Oversees and directs the managers of Operations and associated staff, providing guidance, mentorship, and leadership development to build organizational capacity and technical excellence.
• Coaches, mentors, and evaluates direct reports to ensure high performance, accountability, and leadership development.
• Sets department performance standards in line with the corporate strategic plan and ensures they are met.

Water & Wastewater Operations:

• Ensure water and wastewater infrastructure is operated, maintained, and upgraded in a safe, reliable, and cost-effective manner, while meeting all legislative and regulatory obligations (including MECP approvals, Drinking Water Works Permits, and Occupational Health and Safety requirements).
• Ensures compliance with Ministry of Environment, Conservation and Parks (MECP) requirements and the Drinking Water Quality Management System (DWQMS) for water and wastewater operations.
• Lead operational risk management, ensuring emergency preparedness and effective response to unplanned events, including acting as Overall Responsible Operator (ORO) when required.
• Prepare and present operational reports, capital business plans, and recommendations for the CEO, Board of Directors, regulators, and other stakeholders as required.
• Oversee departmental goals, objectives, and long-term initiatives relative to daily operations, future requirements, and administrative needs.
• Lead the development, monitoring, and management of operational and capital budgets for the Operations Department; oversee financial planning, expenditure control, procurement, and reporting.
• Oversee the preparation of, studies, plans, specifications, cost estimates, and/or other project/contract documents.
• Provide oversight and direction on service contracts, tenders, procurement, and vendor management related to water and wastewater operations.
• Oversee the annual Capital Improvement Program.
• Represent InnServices in public, inter-municipal, and regulatory forums; respond to inquiries and complaints from residents and stakeholders; and act as an ambassador for the organization.
• Prepares and delivers written and verbal presentations to staff and management and the public, writes staff reports, attends public and Council meetings.
• Provide leadership and decision-making support to the CEO and executive team, acting as designate for the CEO when requested.
• Develops measures to analyze and improve the department’s overall efficiency.
• Foster a culture of safety, compliance, accountability, and continuous improvement, ensuring that staff are trained, supported, and developed to meet high performance standards.
• Performs other duties as assigned.

An Emphasis on Health and Safety:

With health and safety being one of our core values, it is important to ensure you perform the duties of the position in a safe manner, in compliance with the Occupational Health and Safety Act, InnServices’ Health and Safety Policy and Procedures Manual, and any other pertinent regulations, to promote a healthy and safe workplace for all employees.

Qualifications & Core Capabilities:

• 10+ years of progressive experience in water and wastewater systems.
• Minimum 5 years’ leadership experience in a unionized environment.
• Proven leadership in operations and project management.
• Proficient in MS Office software applications, project management and scheduling software, and adaptability to program-specific software.
• University degree in Environmental Engineering or Environmental Technology, or related discipline.
  Professional Engineer’s (P.Eng) designation from the Professional Engineers of Ontario (PEO), or Certified Engineering Technologist (CET) is preferred.
• Valid Class “G” Ontario Driver’s license and reliable vehicle for use on corporate business
• Excellent analytical, problem-solving, public relations, negotiation, communication, strategic planning, leadership and supervisory skills.
• Ability to deal effectively with all levels of staff, consultants, contractors, elected officials and the public.

InnServices values an inclusive environment.  Accommodations for persons with disabilities will be provided, on request, to support candidate participation in all aspects of the recruitment process.  To request accommodation, please contact people@innpower.ca.

We thank all respondents for their interest, however only those who will be requested to attend an interview will be contacted. Any personal information submitted will be managed in accordance with the Municipal Freedom of Information and Protection of Privacy Act.