Water Customer Services Foreperson

Posting Number: PN-26-20
Job Type: Permanent Full-time, Non-Union
Salary Range: $95,046.09 to $127,381.13 per year
Application Deadline: Sunday, August 23, 2026 at 11:59 pm
  
The Water Operations Branch is a branch within the Infrastructure Department. The branch’s key responsibilities include the operation and maintenance of the City’s environmental infrastructure and systems including water supply, treatment, and distribution systems. This includes the repair and maintenance of drinking water treatment systems, water mains, valves, hydrants, residential main shut off valves, repair and replacement and water meters for service billing; the inspection of water mains and services; the installation of Industrial / Commercial / Institutional water services and meters, new home meters and hydrant metered gate valves; the Backflow Prevention Program; the resolution of water quality or water pressure issues/complaints; the maintenance of City standard drawing details for water specifications; and the prevention of infrastructure damage through the locating services for all of the City of Barrie’s buried infrastructure in accordance with “One Call” legislation.
 
Under the guidance of the section Supervisor, the Water Customer Services Foreperson is responsible for coordinating, prioritizing, scheduling, and participating in the daily operational and maintenance tasks of the Water Customer Services section of the Water Operations Branch in a safe and efficient manner. This position receives, investigates and prioritizes the resolution of inquires, complaints and service requests related to the City’s Water Customer Services section. In addition, this position oversees tracking and reporting of operational activities, service requests and compliance related data to support performance monitoring and informed decision making. Additionally, this position ensures the section is compliant with branch policies and procedures, and applicable provincial regulations and guidelines. Overall, this position plays an integral role in ensuring that commercial and residential establishments within the City of Barrie receive the delivery of quality and efficient water services.
 
Our Culture and Qualifications of the Job
 
Corporate Culture: Your workplace values align with our corporate values of Strive, Share and Care and you want to join us in providing exceptional services and programs to build a prosperous, growing and sustainable community.
 
Equally important to what we do is how we do it – your actions reflect our core accountabilities of Personal Awareness, Teamwork and Collaboration, Respect and Inclusion, Innovation, and Service Excellence, which define how we work together to succeed.
 
Education (degree/diploma/certifications): 
Three (3) year College Diploma in Civil Engineering, Environmental Engineering, Mechanical Engineering or a related discipline, or a 306A Plumber Certificate of Qualification  
Cross Connection Control Specialist Certification
Water Meter Installer (800A) Certification

Don’t meet the credentials as outlined but have years of directly related experience? Please see the City’s Education Equivalency Policy to determine if you may qualify for equivalency. Further information is available at www.barrie.ca/government-news/jobs
Position Equivalency Code: D

Experience:
Five (5) years of experience performing duties related to the major responsibilities of the position, including two (2) years of demonstrated leadership/supervisory experience

Knowledge/Skill/Ability:
Working knowledge of the following legislation, regulations, requirements or standards: Safe Drinking Water Act, 2002, including O. Reg. 169/03, Ontario Drinking Water Quality Standards, O. Reg. 170/03, Drinking Water Systems, Drinking Water Works Permits, Municipal Drinking Water Licences, and Procedure for Disinfection of Drinking Water in Ontario; Ontario Water Resources Act including O. Reg. 225/14, Water Taking and Permit to Take Water; Ontario Occupational Health and Safety Act; American Water Works Association (AWWA) Standards; Drinking Water Quality Management Standard

Demonstrated ability to:

identify problems, develop and evaluate options, and implement solutions utilizing reason, judgment, and prescribed resources
interpret and analyze data, identify challenges or opportunities, and make recommendations
interpret and apply policies and procedures and use reason and judgment to develop conclusions or solutions to problems
maintain a high standard of public relations at all times
perform in a manner which is consistent with corporate goals, vision, mission, and values
set priorities, meet deadlines, and manage work demands
Intermediate skills include: Analytical; Interpersonal; Leadership; Organizational; Problem Solving; Time Management; Verbal Communication; Written Communication
Intermediate computer literacy using the following systems and software: Microsoft Office Suite (Excel, Outlook, PowerPoint, and Word), Computerized Maintenance Management Systems (CMMS), GIS, and the Internet
Availability to work outside of schedule work hours to perform standby, overtime, or emergency response duties

Conditions of Employment:
Valid Ontario Class “G” Driver’s Licence in good standing
Medical documentation to confirm medically fit to wear a respirator
Satisfactory Criminal Record Check

Other Important Information
 
Location: Surface Water Treatment Plant, 20 Royal Parkside Drive, Barrie, Ontario
 
Hours: The normal hours of work are 40 hours per week; however, some non-standard hours may apply
 
Wage: This a permanent full-time non-union position with the following pay level and 2026 pay range:
Pay Level: Level 11
Yearly Salary: $95,046.09 to $127,381.13 
Hourly Pay Rate: $45.70 to $61.24 

What We Offer: This position includes a comprehensive non-union benefit plan, including but not limited to extended health and dental coverage, life and accident insurance, paid vacation and sick days, short/long term disability plans, OMERS Primary pension plan, access to the Employee and Family Assistance Program (EFAP), discounted rates for City Fitness Memberships and Transit Passes, and access to the Perkopolis Perks program, which provides exclusive access to discounts on a wide range of products and services available to all City employees.
 
How to Apply: https://barrie.hiringplatform.ca/245109-water-customer-services-foreperson/1114047-application/en