Reporting to the Director, Water/Wastewater Planning & Capital, the Manager, Water & Wastewater Systems Planning will lead and be responsible for the overall concepts, planning, development and implementation of Water, Wastewater, and Stormwater (W/WW/SW) strategies supporting existing services as well as future growth within the City. Areas of focus include W/WW/SW programming and planning studies, development planning and review, master servicing and environmental assessment, system hydraulics and modelling, capital planning and infrastructure scope validation, and strategic maintenance and operational support activities. This position will also support internal and external communication requirements for specific projects and initiatives undertaken by the division. This position is accountable for establishing and achieving departmental/divisional goals and objectives through the effective and efficient use of financial and staff resources and reports on sectional performance against appropriate benchmarks. Expectations include use of a "best practices” approach in developing and delivery of quality services in a timely and cost effective manner. The manager is expected to create a positive, respectful and collaborative work environment while instilling a customer service focus within the team. The manager role is accountable for ensuring that infrastructure planning programs are provided in accordance with City and Provincial guidelines, policies and regulations with minimal disruption to the public and in the most effective and efficient manner consistent with the City of Hamilton Mission and Vision.